Coverage & care · Toronto & the GTA
Understand the warranty coverage for your replacement windows, steel and fiberglass entry doors, and sliding patio doors. Imperial Windows & Doors helps Toronto and GTA homeowners review their coverage and arrange service when a problem occurs.
This page provides a simple summary of residential product coverage. The written warranty supplied with your products and your project agreement contain the complete terms, conditions and exclusions. Coverage depends on the product, purchase date, proper use and maintenance.
Imperial’s limited warranty for our replacement windows includes the following coverage, subject to the applicable written terms and exclusions.
25-year coverage
25 years warranty on hardware parts and on PVC extrusions excluding labor and transportation caused by their replacement.
25-year coverage
25 years warranty on replacement sealed units. Qualifying seal failure may cause moisture or dirt to appear between the panes. This is different from condensation on the room-side or outdoor surface of the glass.
15-year coverage
Painted or coated window surfaces are covered against peeling, cracking and excessive fading caused by manufacturing defects. After 15 years, qualifying replacement materials remain covered, but refinishing, replacement labour and service charges are the homeowner’s responsibility.
* Condensation on windows, which may occur as the natural result of inside temperatures, does not indicate a manufacturing defect and would not be included in this limited warranty.
Coverage varies by the panel, finish, frame, glass and hardware selected for your entry door. The main residential coverage periods are summarized below.
20-year coverage
Steel panels are covered against qualifying warping, rust, cracking or buckling under normal residential use. Scratches, improper care and environmental damage are subject to the exclusions in the written warranty.
25-year coverage
Fiberglass panels are covered against qualifying defects in materials and workmanship, including delamination or structural failure. A multipoint lock is required for panel-warping coverage.
10 years paint · 5 years stain
Factory paint on steel and fiberglass panels is covered against qualifying blistering, peeling and uneven discoloration. Factory stain on fiberglass panels has five-year coverage; proper clear-coat maintenance is required.
10-year residential glass coverage
Eligible glass units in a pre-hung entry-door system have coverage for qualifying seal failure and internal misting. Pressure cracks and glass breakage are excluded. Composite frames have limited lifetime coverage against qualifying defects, rot and decay. Eligible multipoint locks and accessories have their own coverage terms.
Keep your entry door properly maintained. Adding a storm door can void the entry-door product warranty. Contact Imperial before making changes to the door system. Labour and service coverage may be shorter than the product coverage; charges may apply after the applicable labour period.
Our sliding patio doors have separate coverage for the frame, finish, glass and operating components.
25 years white PVC · 10 years painted PVC
White vinyl frame and panel components are covered against qualifying manufacturing defects. Factory-painted vinyl components have 10-year coverage against qualifying splitting, blistering, peeling, flaking, chipping or corrosion.
20-year seal-failure coverage
Standard insulated sealed units are covered against qualifying dust, debris or condensation between the panes caused by seal failure. Surface condensation caused by excess indoor humidity is excluded.
2 years hardware · 10 years blinds
Handles, security locks and rollers have two-year coverage against qualifying defects. Internal tilt-and-turn mini blinds have 10-year coverage for qualifying manufacturing defects, with 10-year seal coverage on the associated glass unit.
Contact Imperial in writing promptly after discovering a problem. Window and entry-door warranty claims require written notice within 30 days of discovery. Keep your invoice and original warranty documents so we can identify the product and applicable coverage.
Invoice & installation address
Provide your name, contact information, installation address, invoice number and purchase or delivery date. Tell us which window or door is affected.
Clear photos help
Include a brief description and photos of the complete product and the affected area. Leave the product in place and avoid unauthorized repairs or modifications before it is assessed.
Inspection & service
We will confirm the next steps within two business days of receiving your notification. An inspection may be required to determine coverage. Inspection, labour or travel fees may apply to work outside the applicable warranty.
Selling your home? Imperial’s separate limited warranty may be transferred by the original property owner to one subsequent owner when Imperial receives notice within 30 days of the ownership transfer. Product-warranty transfer requirements vary; contact us with the original invoice to confirm what applies.
Proper window and door installation and ongoing care help protect product performance. Product warranties and Imperial’s separate obligations are distinct; parts coverage does not automatically include every labour, travel or refinishing cost.
Imperial’s separate limited warranty
The exclusions below apply to Imperial’s separate limited warranty. The entry-door glass and PVC lite-frame exclusion does not remove the window sealed-unit coverage stated above. Qualifying product-warranty coverage remains subject to its written terms.
Contact Imperial with your invoice, product details and photos. We will help you understand the applicable coverage and the next steps for your Toronto or GTA home.
Contact Imperial for Warranty SupportCall 416-565-5363
Imperial Windows & Doors provides professionally installed replacement windows, entry doors and patio doors for homeowners across Toronto and the GTA.
